Freshservice9.13 - App Store

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.

The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!

Key features of Freshservice mobile app

1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.
What our customers say about the app

“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”

Joshua Lyon, ICT Manager
Donvale Christian College
“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”

Tony Casey, Manager of IT
Motorama
“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”

Ben Laxton, Service Delivery Manager
Royal Rehab

Version History - Journey forms in the app now follow business rules configured on the web.
- Minor bug fixes and stability improvements. 9.13 Oct 2 - Ticket assignment now available on app. Route a ticket using your configured assignment policy, or assign it straight to a group or an agent.
- Set your availability in a tap. Toggle Online or Away, or let it auto-sync with your work schedule.
- Add and manage your out-of-office hours from the app, including entries for a teammate, and let ticket assignment adjust automatically.
- New fields and validations now supported for Tasks 9.12 Sep 4 A little cleanup behind the scenes: We fixed some annoying bugs to keep things running smoothly 9.11.2 Sep 1 - Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web).
- Business rules set on service items are now honored on journey tasks.
- Minor bug fixes and improvements 9.11.1 Aug 11 - Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web).
- Business rules set on service items are now honored on journey tasks.
- Minor bug fixes and improvements 9.11 Aug 3 We've been busy behind the scenes. A few bug fixes make Freshservice even more dependable 9.10.4 Jul 9 VIP users are now flagged with a crown badge so you can spot and prioritise such users' requests
Minor bug fixes and enhancements 9.10.3 Jun 30 Freshservice got a little behind-the-scenes tune-up, making your everyday experience feel even better 9.10.2 Jun 20 A simple, satisfactory update: we caught hold of some annoying bugs and made sure they never trouble you again. 9.10.1 Jun 10 - We’ve made several enhancements to improve the overall experience.
- Fixed bugs and addressed stability issues to keep things running smoothly. 9.10 Jun 3 Polishing the little things, unlocking big sighs of relief 9.9.2 May 16 - New Field Types: Service Request forms now support Attachment, Formula, and Rich Text Editor fields on the mobile app.
- Field Validation: Admin-configured validations (regex and custom rules) are now enforced on mobile SR forms, with clear inline error messages on submission. 9.9.1 Apr 28 - New Field Types: Service Request forms now support Attachment, Formula, and Rich Text Editor fields on the mobile app.
- Field Validation: Admin-configured validations (regex and custom rules) are now enforced on mobile SR forms, with clear inline error messages on submission. 9.9 Apr 17 Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.8.1 Mar 26 E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations. 9.8 Feb 25 - Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon 9.7.1 Feb 1 - Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities.
- Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control.
- Bug fixes and general enhancements for a smoother, more reliable experience. 9.7 12/30/2025 - Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes. 9.6.1 11/18/2025 - Employees can now access and complete Journey-related tasks and approvals directly from the Freshservice mobile app, previously available only on the web portal. This mobile access enables users to stay on top of pending actions, make timely decisions, and manage tasks on the go.
- Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere. 9.6 11/03/2025 - Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.5 10/01/2025 We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements! 9.4.2 08/15/2025 We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements! 9.4.1 08/07/2025 - The ability to delegate approvals in the Freshservice mobile app eliminates delays when approvers are unavailable. It lets approvers easily assign their tasks to others, so approvals can continue smoothly even in their absence.
- Some bug fixes and performance improvements for a smoother experience. 9.4 07/01/2025 This update is another earnest attempt to make your Freshservice experience smoother, faster, and better. We've squashed some bugs and polished the interface so you can enjoy a seamless and improved app experience. Thanks for using Freshservice — your feedback keeps us moving forward! 9.3.3 06/13/2025 This update is another earnest attempt to make your Freshservice experience smoother, faster, and better. We've squashed some bugs and polished the interface so you can enjoy a seamless and improved app experience. Thanks for using Freshservice — your feedback keeps us moving forward! 9.3.2 06/11/2025